Accessibility statement for Somerset Council concessionary bus pass website

This accessibility statement applies to the Somerset Council concessionary bus pass website.

This website is run by Smart Applications Management. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Feedback and contact information

If you find any problems not listed on this page or think we're not meeting accessibility requirements, email: accessibility@talktosam.co.uk

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email accessibility@talktosam.co.uk

We'll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Smart Applications Management is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We are currently in the process of procuring and implementing a replacement to this website, which will allow us to resolve all identified WCAG failures. We plan to have this ready by March 2027.

What we're doing to improve accessibility

We are committed to improving accessibility, and the in-progress replacement to this website is being built to be as accessible as possible, and compliant with WCAG 2.2 to level AA.

Preparation of this accessibility statement

This statement was prepared on Friday 27 December 2024. It was last reviewed on Tuesday 7 January 2025.

This website was last tested on 7 December 2024 against the WCAG 2.2 AA standard.

Every page of this website, and each stage of the application process, were tested with both automated testing tools and manual testing.